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Frequently Asked Questions
Can I break the Google (Gmail) mail grouping/threading?
Client Request Lists, Timelines, and other communications through Intelligence, Inc. are grouped together in gMail.

1. Log in to your account.

2. Click on Advanced Settings under the Account Configuration menu of your account, below "Direct Links To Your Tools".
3. Find the section titled Extended Subject Text on Email Sent from Selected Tools.

Here you will find you are able to add additional options to the subject line, which will then break apart Google Mail's grouping feature.

Alternately, some users choose to disable conversation view within Gmail.

> Click the Gear icon

> Settings

> Make sure you are on the General tab

> Locate "Conversation View" and toggle to off.

(Advice on third party tools, such as Gmail, is to be used "as is".)
Please feel free to contact us for further explanation, clarification, or assistance.
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